1. Scope and customer agreements

In these Terms, “Panoramix Lab”, “we”, “us”, and “our” identify the provider of Luuta. “You” means the person using the service and, when that person has authority to act for an organisation, that organisation.

By using Luuta, you agree to the applicable rules in these Terms. If you do not agree, do not use the service. A person using an employer-provided account does not, merely by using that account, personally assume the organisation’s payment obligations.

Signed customer agreements, order forms, and applicable data processing agreements govern the matters they expressly address and take priority over conflicting provisions here. Fees, billing, renewals, cancellation, refunds, support commitments, and negotiated liability limits are determined by those agreements. These Terms do not replace them or reduce mandatory statutory rights.

2. Eligibility and authority

Luuta is intended for professional and business use. You must have the legal capacity and any authorisation needed to use it. If you enter into an agreement or give instructions on behalf of an organisation, you must have authority to do so.

Organisations are responsible for authorising their users, defining their roles, and ensuring their use complies with employment, privacy, health and safety, and other applicable obligations.

3. Accounts and access

Provide accurate account information, protect your authentication credentials, and use only accounts and access rights assigned to you. Do not share credentials or attempt to access another organisation’s information.

Inform your administrator and us promptly if you suspect unauthorised access. The customer is responsible for managing memberships and permissions and removing access when a user no longer needs it. We may require verification or restrict access where needed to protect the service.

4. Website information and demo requests

Website descriptions, previews, and pricing discussions are general information and do not constitute a binding offer or a guarantee that a feature is available in every configuration. Illustrative demonstrations may use fictional records.

Submitting an enquiry or requesting a demo does not purchase a subscription or commit either party to a contract. Access to paid services, trials, or particular capabilities depends on the terms agreed with the customer. Information submitted through our forms must be accurate, lawful, and relevant to the request.

5. Acceptable use

Use Luuta lawfully and within your authorised access. You must not:

• Infringe another person’s privacy, intellectual property, or other rights, or submit information you have no right to use.
• Upload malicious code, interfere with service availability, bypass security or usage controls, or attempt unauthorised access.
• Use Luuta to distribute unlawful, threatening, abusive, or deceptive material or impersonate another person or organisation.
• Extract other users’ data, exploit the service, or use automation that overloads systems or circumvents restrictions. This does not prohibit ordinary search-engine indexing of public pages in accordance with our published crawler rules.
• Copy, resell, or make the service available to third parties beyond the rights granted in your customer agreement, or reverse engineer it except where applicable law permits.

6. Customer data and our limited permission

You or your organisation retain your existing rights in the information, photos, files, and other content submitted to Luuta. You are responsible for having the rights and legal basis needed to provide that content and for the accuracy of instructions and records.

You authorise us to host, store, reproduce, transmit, and otherwise process submitted content only as needed to deliver, secure, maintain, and support the service, comply with lawful instructions and obligations, and perform the applicable agreement. This permission does not transfer ownership or give us a general right to sell your content or use it for advertising.

For personal data processed on behalf of the customer, the applicable data processing agreement and documented instructions govern. Our Privacy Policy explains our own processing and how to contact us.

• Privacy policy

7. Luuta intellectual property

Luuta’s software, design, documentation, brand, and website content are owned by Panoramix Lab or its licensors. Subject to these Terms and your customer agreement, you receive a limited right to access and use the service for its intended business purposes.

No ownership in Luuta or licence to use its names, logos, or other brand assets is granted beyond what is necessary for authorised use. Third-party components remain subject to their applicable licences. Statutory exceptions to intellectual-property restrictions continue to apply.

8. Operational responsibilities and offline use

Luuta supports planning, cleaning, logistics, and inspections. Your organisation remains responsible for staffing decisions, work instructions, property access, safe working practices, checking results, and meeting its obligations to workers and customers.

Records and status displays depend on submitted information, permissions, integrations, and connectivity. Offline changes may remain pending until synchronisation succeeds. Check the available sync status before relying on an action as communicated to colleagues or committed to the service.

Use suitable devices and connectivity, keep credentials secure, and maintain any records or contingency procedures required by your business. Luuta does not replace professional judgment, physical inspections, or emergency communication procedures.

9. Third-party services and links

Luuta may link to third-party websites or connect to integrations selected by the customer. Their own terms and privacy notices apply to their services. Customers are responsible for authorising integrations and the information exchanged through them.

We do not control independent third-party websites. Third-party or network changes may affect integrations or availability. This does not limit our responsibilities for providers we engage to deliver Luuta under the applicable agreement.

10. Availability and service changes

We may maintain, improve, or change Luuta, including applying security updates and replacing features. Availability can be affected by maintenance, connectivity, or events outside our reasonable control. Service levels and support commitments exist only as stated in the customer agreement or required by law.

Except for express contractual commitments and mandatory legal requirements, the public website and illustrative previews are provided on an “as available” basis without a guarantee of completeness or fitness for a particular purpose. We will handle material changes to contracted services in accordance with the customer agreement.

11. Suspension, termination, and data

We may restrict or suspend access where reasonably necessary to address a material breach, unlawful use, a security threat, or a legal requirement. Where practicable and appropriate, we will explain the reason and allow the issue to be resolved. Urgent protective action may be taken without advance notice.

The duration, termination rights, and cancellation procedure for a business subscription are governed by its customer agreement. Return or deletion of customer data after termination follows that agreement, the applicable data processing agreement, and legal obligations.

Loss of access or deletion of an individual account does not itself require removal of every organisational work record. Where records identify individuals, privacy requests must be handled under the applicable law and controller’s responsibilities.

12. Liability and mandatory protections

The allocation of liability, any agreed caps, and remedies for contracted services are governed by the customer agreement. These Terms do not introduce a separate fee-based liability cap or override that agreement.

To the extent permitted by law and subject to the applicable customer agreement, we are not responsible for indirect or consequential loss arising from use of the public website or reliance on illustrative information, including lost profits or business opportunities.

Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability for intentional misconduct, or limits mandatory data-protection rights or consumer protections where applicable. Any exclusion is applied only to the extent permitted by the governing law.

13. Changes to these Terms

We may revise these Terms to reflect changes in Luuta or applicable law. The effective and update dates identify the current version. Where a material change requires notice or agreement, we will follow the applicable legal requirements and customer agreement.

Changes do not retrospectively alter accrued rights or override a signed customer agreement. If you cannot accept a change affecting your contracted service, the rights and procedures in that agreement apply.

14. Governing law and contact

Unless a signed customer agreement states otherwise, these Terms are governed by Polish law. Disputes are handled by the courts competent under applicable jurisdiction rules. Any mandatory protections or rights to bring proceedings elsewhere remain unaffected.

If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law. A failure to enforce a provision on one occasion does not by itself waive it.

For questions about these Terms and legal notices, contact Panoramix Lab at privacy@luuta.app. For commercial discussions and demo requests, contact sales@luuta.app.

• Privacy and legal contact
• Sales contact
• Privacy policy